Policies
Last updated: [Date]
Because our products are perishable food items, our return and refund policy is different from a typical retail return policy.
Damaged, defective, or wrong item
If your order arrives damaged, leaking, spoiled, or is the wrong item, contact us within 48 hours of delivery at care@shreekrishnaghee.com with your order number and a photo of the issue. We will offer a replacement or a full refund, at your choice.
Change of mind
Because ghee and other food items cannot be resold once shipped, we are not able to accept returns for change of mind once an order has been dispatched. Please review your order carefully before checkout.
Order cancellation before shipping
You can cancel an order for a full refund any time before it has been marked "Shipped" in your account. Once an order ships, it can no longer be cancelled — see the damaged/defective process above instead.
Refund timelines
- Prepaid (Razorpay) orders: refunded to the original payment method within 5–7 business days of approval.
- Cash on Delivery orders: refunded via bank transfer or UPI within 5–7 business days of approval (we'll ask for your bank/UPI details when processing the refund).
How to request a refund
Email care@shreekrishnaghee.com with your order number, or, if logged in, open My Account → Support and submit a "Refund Request" ticket.